FAQ

General Questions

Absolutely!

We offer digital gift cards you can send directly to your recipient or email to yourself to print at home. The recipient can use the enclosed code to redeem the card total on their purchase.

We source our products from small, mom-focused brands worldwide. They're made with high-quality ingredients and materials, and 95% of them aren't available on Amazon.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Have an issue or a question? We're here to help! Email us at hi@hellopostpartum.com, and we'll get back to you within 48 business hours.

Yes! We want you to be completely satisfied with your purchase. We offer a store credit on unopened products in their original packaging within 30 days of delivery. You'll receive your credit via email upon inspection and restocking of your items.

Please note, we do not accept returns on all sale items.

Postpartum eBooks

Upon a completed purchase, you'll receive an email with a link to download your book instantly. We suggest saving it to your phone or computer for easy access.

Nope! Per copyright law, you may not share, duplicate, or distribute these books without written permission from Hello Postpartum. 

They sure did! Our eBooks were all authored by experts in their fields, all using the latest evidence in postpartum recovery to support their work.

That's our complete collection of all six eBooks. When you purchase the Postpartum Care Bundle, you're essentially getting a book for free. Yay, savings!

Build a Postpartum gift box

You can add up to eight items from our expert-curated selection of postpartum recovery products.

Yes! All our orders are packed in our eco-friendly craft boxes complete with crinkle paper and our signature branded (and compostable) tissue paper. We'll finish it off with a "Special Gift For You Inside" sticker for an extra thoughtful touch.

You bet! Select the greeting card of your choice at checkout, add a gift message and your recipient's name, and we'll handle the rest.

Absolutely! We're available to help you craft the perfect postpartum gift box (at no extra charge!). Just send us details at hi@hellopostpartum.com and we'll be in touch.

Shipping & Delivery

We ship our orders through USPS in the United States and USPS, and DHL for International orders (varies by available rate).

Domestic USPS Ground shipping can take up to 5 or more business days.

International shipping could take up to 14 business days (or more).

Due to ongoing global supply chain challenges, shipping times could be longer than usual.

We are a US-based business and ship (almost) everything via our local USPS post office located outside of Seattle, Washington. Please keep this in mind when choosing your shipping speed and with International orders.

Shipping rates can vary depending on your region and are calculated at checkout.

United States: We offer $7 flat-rate USPS Ground shipping and FREE USPS Ground shipping for orders $99+.

Here are the full details of our Shipping Policy.

Yes! We offer free USPS Ground Shipping on all US orders $99+.

Yes! We use DHL or USPS for international orders based on the best available rate (unless otherwise specified).

Customer is responsible for any incurred VAT, import, or duty fees.

easy returns

Unopened returns within 14 days receive a refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

real-life support

Email us at hi@hellopostpartum.com for help.