FAQ
General Questions
Absolutely!
We offer digital gift cards you can send directly to your recipient or email to yourself to print at home. The recipient can use the enclosed code to redeem the card total on their purchase.
We source our products from small, mom-focused brands worldwide. They're made with high-quality ingredients and materials, and 95% of them aren't available on Amazon.
Share details about your shipping policies, item returns, or customer service.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Have an issue or a question? We're here to help! Email us at help@hellopostpartum.com, and we'll get back to you within 48 business hours.
We accept returns within 30 days of purchase for a full refund, excluding return shipping costs. Items must be unopened, unused, and in their original condition to qualify for a return.
Please note that all sale items are final sale.
Build a Postpartum gift box
You can add up to 20 items from our expert-curated selection of postpartum recovery products, plus there's room for a baby item (or two!) and an expert-written eBook (sent digitally!).
Yes! Every order order is packed in our eco-friendly craft boxes complete with crinkle paper and our signature branded (and compostable) tissue paper. We'll finish it off with a "Special Gift For You Inside" sticker for an extra thoughtful touch.
You bet! Select the greeting card of your choice at checkout, add a gift message and your recipient's name, and we'll handle the rest.
Absolutely! We're available to help you craft the perfect postpartum gift box (at no extra charge!). Just send us details at help@hellopostpartum.com and we'll be in touch.
Don't worry! Our system breaks out your greeting card and gift message separately from the physical products in your box, but rest assured, we'll ship your greeting card (with your handwritten message) with the products you selected all in one box. :)
Postpartum eBooks
Upon a completed purchase, you'll receive an email with a link to download your book instantly. We suggest saving it to your phone or computer for easy access.
Nope! Per copyright law, you may not share, duplicate, or distribute these books without written permission from Hello Postpartum.
They sure did! Our eBooks were all authored by experts in their fields, all using the latest evidence in postpartum recovery to support their work.
That's our complete collection of all seven eBooks. When you purchase the Postpartum Care Bundle, you're essentially getting a book for free. Yay, savings!
Sure thing! You can either use your recipient's email at checkout to send the book to them directly or email us at help@hellopostpartum.com after checkout, and we'll send the book download link and your gift message straight to their inbox.
Shipping & Delivery
To guarantee the freshest, highest-quality experience, all Mama Meals products ship directly from the vendor.
Orders from Mama Meals are shipped on Tuesdays and Wednesdays to ensure your meals arrive in peak freshness.
If there’s a delay in receiving your shipping notification, this schedule is likely the reason—but don’t worry, we’re always here to help if you have any questions!
We ship our orders through USPS in the United States and USPS, and DHL for International orders (varies by available rate).
Domestic USPS Ground shipping can take up to 5 or more business days.
International shipping could take up to 14 business days (or more).
Due to ongoing global supply chain challenges, shipping times could be longer than usual.
We’re a U.S.-based business, and nearly all orders ship from our local USPS post office just outside of Seattle, Washington.
When placing time-sensitive or international orders, please consider our location to ensure you choose the best shipping option for your needs.
Shipping rates can vary depending on your region and are calculated at checkout.
United States: We offer $8 flat-rate and FREE USPS Ground shipping for orders $150+.
International: We use DHL to secure the most cost-effective rates unless specified otherwise. Please note that customers are responsible for any applicable VAT, import, or duty fees.
Have more questions? Here are the full details of our Shipping Policy.
Absolutely! We’re pleased to offer free USPS Ground Shipping on all U.S. orders over $150 (before tax).
For orders under $150, we provide a convenient $8 flat-rate shipping option for USPS Ground, unless otherwise specified.
Yes! We use DHL to secure the most cost-effective rates unless specified otherwise. Please note that customers are responsible for any applicable VAT, import, or duty fees.